COVID-19

Help and Advice

CAN YOU STILL VIEW PROPERTIES?

Initially we are encouraging people to access our video tours. Once this has taken place, a physical viewing can proceed if the occupier allows it and both parties have confirmed they are symptoms free. Once this is confirmed, the following guidance should be adhered to:

  • Occupiers should open all internal doors and switch on lights 

  • Viewings should be limited to two people and those viewing should be essential to the purchase

  • Viewings should only take place if all parties are proceedable

  • Tenants should wear appropriate PPE (as will our teams) and remain at a 2m distance where possible

  • Occupiers should wait outside the property 

  • Tenants should refrain from touching anything where possible

  • Prior to the viewing we will ask you to confirm that you are symptom free and NHS track and trace haven’t asked you to self-isolate

COMING TO THE OFFICE?

We’re trying to do as much as possible over the phone and online, but if you need to come into the office you will need to:

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  • Scan the QR code using the track and trace app

  • Knock at the front door and put on your face mask (we will do the same)


No more than two visitors at a time

WHAT IF A REPAIR IS REQUIRED AT THE PROPERTY DURING THE OUTBREAK?

Your landlord is still required to maintain and repair the property. Tenants, landlords and agents should work together to facilitate safety checks as needed. There is an expectation that landlords and tenants will be reasonable about possible delays to non-essential works at this time, and any contractors visiting a property should maintain strict social distancing measures and use PPE as necessary. Tenants are politely asked to accommodate visits as necessary, and are welcome to direct any questions to Parkdene (if we manage your property) or the landlord (if s/he arranges maintenance and repairs).

WHAT ABOUT CONTRACTORS ACCESSING THE PROPERTY DURING THE CRISIS?

Keys can now be collected from our branches again if necessary, but to minimise avoidable person to person contact we will continue to ask residents of a property to facilitate access wherever possible. Contractors, photographers and/or surveyors may call you directly to arrange access. Both you and they will receive guidance notes before any visit to ensure social distancing and PPE expectations are understood and respected. Please advise them of any self-isolation or illness within the household and, when providing access, ensure that social distancing protocols are observed.